Privacy Policy

Understanding Our Commitment to Your Privacy

  • Ethical Business Practices: SerpWorks is committed to handling your personal and business information ethically, in accordance with data protection laws.
  • Regular Policy Review: We consistently review and update our policies and practices to align with legal standards and best practices in the UK.

Information We Collect and Why

  • Personal and Business Details: This includes your name, job title, contact details, and business-related information like addresses and website URL.
  • Financial Information: We collect banking details for transactional purposes.
  • Demographic Data: Information such as postcode and preferences helps us better understand our clients’ needs.
  • Cookies and Online Data: We track website interactions and preferences using cookies for improved service delivery.
  • Project-Related Information: For effective project management and quotations, we gather relevant data.
  • Purpose of Collection: This data helps us deliver our services, maintain client relationships, understand your needs for our products/services, comply with legal requirements, and enhance our business operations.

Basis of Processing Your Information

  • Consent: We ensure to have your consent before processing personal data.
  • Legitimate Interests: We process information based on legitimate business interests, such as improving our services and website.

Your Rights Over Your Information

  • Access and Control: You have the right to know what personal data we hold, its purpose, and to request data access, correction, or deletion.
  • Subject Access Requests: These requests should be made in writing and will be responded to within a specified timeframe.

Data Security Measures

  • Protecting Your Data: We prioritise securing your data against unauthorised access and ensure only necessary data is collected.
  • Data Retention: We retain data only as long as necessary for the purposes it was collected.
  • International Data Transfer: Information may be stored or processed outside the EEA, but we ensure high-security standards are maintained.

Cookies and Website Interaction

  • Cookies Usage: Our website uses cookies to understand user preferences, enhance user experience, and for functionalities like analytics and CRM.
  • User Control Over Cookies: You can modify your browser settings to manage cookies.

Policy Updates

  • Adapting to Changes: Our Privacy Policy may be updated periodically to reflect changes in practices or legal requirements.

Key Takeaways for Clients

  • Transparency and Consent: We are transparent about the data we collect and ensure to have your consent where necessary.
  • Client Empowerment: You have significant control over your data, including the right to access, rectify, or delete it.
  • Security Assurance: We commit to safeguarding your data with appropriate security measures.
  • Informed Usage: By engaging with our services and website, you acknowledge and accept this policy.