Terms And Conditions
Welcome to Serpworks.com! These Terms and Conditions outline the rules and regulations for the use of Serpworks.com's website, located at www.serpworks.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Serpworks.com if you do not agree to take all of the terms and conditions stated on this page.
1. Overview
Serpworks.com is an online marketplace that connects clients seeking Local SEO (Search Engine Optimization) services with qualified freelance professionals ("Freelancers") who offer these services. Our platform facilitates the offering, purchasing, and delivery of Local SEO-related tasks and projects.
2. Services and Usage
For Freelancers: Freelancers registered on Serpworks.com can create and publish service listings ("Gigs") detailing the Local SEO services they offer. These Gigs may be featured on the platform based on their selected membership package or promotional opportunities.
For Clients: Clients can browse available Gigs from Freelancers or publish specific Local SEO projects ("Projects") that outline their needs. Freelancers can then submit bids on these Projects, allowing Clients to review proposals and hire the most suitable Freelancer.
3. Account Registration and User Types
To fully utilize Serpworks.com, you must register for an account. We offer two types of user accounts:
Client Account: For individuals or businesses looking to hire Freelancers for Local SEO services.
Freelancer Account: For individuals or businesses offering Local SEO services.
By registering, you confirm that you are at least 18 years of age and agree to abide by all the rules and guidelines set forth in these Terms and Conditions and any other policies published on our platform. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Information Collection
To ensure the security and integrity of our marketplace and to facilitate transactions, Serpworks.com may collect the following information:
ID Verification: For identity confirmation and fraud prevention.
Email Verification: To verify your contact information.
Resume/CV: (Optional for Freelancers) To showcase your professional experience and qualifications.
Payment Details: For Freelancers, to process and facilitate the withdrawal of earnings from completed jobs.
All information collected will be handled in accordance with our Privacy Policy.
5. Wallet & Payments
Serpworks.com operates a secure wallet system to facilitate transactions between Clients and Freelancers.
For Clients: You can deposit funds into your Serpworks.com wallet using our "Add Funds" feature. These deposited funds will be used to hire Freelancers for Gigs or to fund Projects. Funds are held securely until the service is completed to your satisfaction and released to the Freelancer.
For Freelancers: Once a Project or Gig is successfully completed and approved by the Client, and the payment is released, your earnings will be credited to your Serpworks.com wallet. You can then withdraw these funds using the available withdrawal methods provided on the platform.
6. Platform Fees and Commission
Serpworks.com operates on a commission-based model. We reserve the right to deduct a percentage-based commission from payments made to Freelancers for services rendered through the platform. The specific commission rate will be clearly displayed on the platform and may vary based on membership packages or other factors.
7. Dispute Resolution
In the event of a dispute between a Client and a Freelancer regarding a service or project, Serpworks.com will provide a dispute resolution process. Both parties agree to participate in this process in good faith to reach a mutually agreeable solution. Our aim is to mediate and resolve disputes fairly and efficiently, however, Serpworks.com's decision in a dispute will be final.
8. User Conduct
All users of Serpworks.com are expected to maintain a high level of professionalism and ethical conduct. Prohibited activities include, but are not limited to:
Spamming: Sending unsolicited messages or promotional content.
Fraudulent Activity: Any dishonest or deceptive act for personal gain.
Direct Payments Outside the Platform: Attempting to make or receive payments for services acquired through Serpworks.com directly, outside of our secure payment system. This is strictly prohibited as it bypasses our commission structure and compromises the security of both parties.
Serpworks.com reserves the right to investigate violations of these Terms and Conditions. We may, at our sole discretion, suspend or permanently ban any user found to be in violation of these terms, without prior notice.
9. Contact and Support
Should you have any questions, concerns, or require assistance, please visit our "Contact Us" page available on Serpworks.com. Our support team is dedicated to assisting you.
10. Consent and Modifications
By creating an account and using Serpworks.com, you explicitly consent to these Terms and Conditions.
Serpworks.com reserves the right to update, change, or replace any part of these Terms and Conditions at our sole discretion. We will notify users of any significant changes via email or through prominent updates on the platform. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Thank you for being a part of the Serpworks.com community!