SERPWORKS PRIVACY POLICY

1. Information We Collect

As a marketplace connecting businesses with Local SEO professionals, we collect several types of information from and about users of our website, including:

• Personal Identifiable Information: Name, email address, phone number, physical address, and billing details provided when registering, creating an account, or hiring/offering services.
• Business Information: Business name, website URL, Google Business Profile details, location details, and project briefs submitted for SEO campaigns, local rankings, and citations.
• Log & Usage Data: IP address, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and clickstream data collected automatically via log files.
• Cookies and Tracking Technologies: Details about your browsing behavior to improve user experience, store preferences, and optimize marketplace interactions.

2. How We Use Your Information

We use the collected information for various purposes, including to:

• Provide, operate, and maintain our marketplace platform.
• Facilitate connections, communications, and service delivery between client businesses and Local SEO freelancers.
• Process transactions, orders, and payment billing safely.
• Improve, personalize, and expand our website functionality and user experience.
• Communicate with you, directly or through one of our partners, for customer service, updates, and marketing purposes.
• Prevent fraud, secure the platform, and ensure compliance with our terms of service.

3. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal identification information to third parties. We may share information only in the following scenarios:

• With Service Providers & Freelancers: Relevant details (such as project scope and business profile needs) are shared between clients and freelancers to enable the execution of Local SEO services.
• Third-Party Vendors: We may use trusted third-party service providers to assist with payment processing, data analytics, web hosting, and email delivery.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Third-Party Privacy Policies

Serpworks's Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of third-party services (such as payment gateways or external tool integrations) for more detailed information regarding their practices and instructions on how to opt-out.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no internet transmission or electronic storage method is 100% secure.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request that we correct any information you believe is inaccurate or incomplete.
• Right to Erasure: Request that we delete your personal data under certain conditions.
• Right to Restrict or Object to Processing: Request that we limit or cease processing your personal data.

To exercise any of these rights, please contact us using the details below.

7. Children's Information

Serpworks does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. You are advised to review this Privacy Policy periodically for any changes.