We are looking for someone to set up ongoing reputation monitoring across the platforms our customers actually use, not just Google, so we always know where we stand and can catch problems early.

The freelancer should have proven experience with:
– Monitoring reviews and mentions across Google, Facebook, and relevant industry-specific platforms
– Setting up alerts for new reviews, especially negative ones, so nothing goes unnoticed
– Benchmarking our ratings and review volume against key local competitors
– Providing a monthly reputation summary highlighting trends and any red flags

Please share your experience monitoring reputation across multiple platforms, and how you typically flag urgent issues to a client.