Customer feedback is scattered across multiple networks, leaving us unaware of customer sentiment and vulnerable to unaddressed negative reviews. We are hiring a Reputation Monitoring Specialist to build a cross-platform monitoring system that tracks brand sentiment in real time.

Operational Focus:

You will set up real-time monitoring across Google, Facebook, and niche industry review sites, establish instant alert protocols for bad feedback, and track key competitor review benchmarks.

Deliverables:

You will deliver a configured multi-channel monitoring hub, an immediate notification system for priority alerts, and a monthly sentiment trend summary with competitor comparison benchmarks.

Requirements:

Proven track record in multi-channel brand monitoring and reputation alert integration

Strict protocols for rapid response routing so negative customer feedback is addressed immediately

Clear reporting frameworks that turn unstructured sentiment data into actionable insights

Ready to help us safeguard our online image across all channels? Drop your profile and highlight your monitoring setup.