Our business suffers from inconsistent customer review management, leaving negative feedback unaddressed and missing opportunities to collect positive reviews. We are hiring a Reputation Manager to maintain brand professionalism and drive review growth across our core profiles.

Management Workflow:

You will craft empathetic responses to negative reviews, handle day-to-day customer feedback on Google, implement an active review generation strategy, and monitor monthly sentiment trends.

Deliverables:

You will deliver professional response templates, an active review generation workflow, a crisis management guide for negative feedback, and a monthly reputation trend summary.

Requirements:

Proven track record in professional review management and customer communication

Calm, diplomatic approach to resolving negative reviews without risking public relations conflicts

Practical knowledge of compliant review generation methods that adhere to platform policies

Ready to protect our brand’s image and convert customer feedback into positive social proof? Apply with your approach to de-escalating bad reviews.