My business has a mix of reviews on Google, and I feel like we’re not handling them the right way, especially the negative ones. I’m looking for someone experienced in review and reputation management to respond to existing reviews professionally, put together a strategy for getting more positive feedback, and help protect how my business looks online.

What I need help with:
– Professional responses to current and new reviews
– A clear strategy for handling negative feedback
– A simple plan to encourage more customers to leave reviews
– Monthly summary of review activity and reputation trends

Please share your experience managing reviews for other businesses, and how you typically approach a negative review.