We’re getting great service from customers, but it’s not translating into Google reviews, our review count is far lower than it should be given how happy our customers actually are. Responding to reviews isn’t the problem here; the problem is nobody’s asking for them in the first place. We need someone to build a proper system that turns satisfied customers into 5-star reviews consistently, without relying on staff remembering to ask.

What we need help with:
– A complete review generation strategy mapped to our customer journey
– QR code and direct review-link setup for easy access
– Automated follow-up templates (SMS/email) to prompt reviews at the right moment
– A filtering step to catch unhappy customers privately before they go public
– Staff guidance on when and how to trigger the ask

Please share examples of review generation systems you’ve built for other businesses, along with the increase in review volume they achieved.

Looking for someone who treats this as a repeatable system, not a one-time request, ideally for long-term optimization if results are strong.